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FTC Names Three Amazon Executives in Suit
Over Prime

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Posted By: Ken M., 9/20/2023 6:59:23 PM

The Federal Trade Commission disclosed new details in its lawsuit against Amazon.com AMZN -1.70%  to publicly name three executives who the agency says played a key role in a scheme to enroll customers unwittingly in the company’s Prime program and make it difficult for them to cancel their subscription. On Wednesday, the agency amended a lawsuit it filed in June, with additional details of Amazon’s efforts to sign up and keep Prime customers. The agency also unredacted parts of its initial complaint.

Comments:

Signed up for it when it was first offered. But after time, realized that I really don't need any stuff quickly. Eventually gave it up at their first price increase. Also, not a frequent flyer -- I may order something once in a couple months. Here's something curious: I place an order, get an email confirming, then another about "... your item has shipped! ..."; with a date and estimated delivery time. Then a couple days later, another email saying "... your order will arrive earlier ..."

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Reply 1 - Posted by: WV.Hillbilly 9/20/2023 7:19:03 PM (No. 1560178)
I'd like a Prime option just for free shipping. The way it was when it started. No streaming TV or music or any other of their crap.Just shipping. When I first signed up in 2011 it was $39.00. It's almost $150 now.
7 people like this.

Reply 2 - Posted by: Axeman 9/20/2023 7:27:29 PM (No. 1560183)
This trap happened to me. I had to look up the instructions and even then it was difficult and unclear how to cancel Prime. I rarely use Amazon except as a search engine.
4 people like this.

Reply 3 - Posted by: itsonlyme 9/20/2023 7:37:06 PM (No. 1560187)
September 20, 2023.......... "The FTC’s amended complaint charges that Lindsay, Grandinetti, and Ghani were fully aware of the issues surrounding consumers being subscribed to Prime without their consent and then facing significant hurdles when trying to cancel. The executives were informed by other Amazon employees in emails, meetings, and presentations about these issues and encouraged to make changes to stop Amazon from tricking its customers, but the executives chose not to act, according to the complaint." That is all.
3 people like this.

Reply 4 - Posted by: sunshinehorses 9/20/2023 8:37:44 PM (No. 1560205)
Amazon music does the same thing. If you play music because you have Amazon Prime, it will automatically enroll you in Amazon Music for $5.99/mo. The first time I thought I might have accidently done it, but it happened twice more after I cancelled. I called and made them take a year's worth of charges off my credit card and them removed the Amazon music app from my phone.
4 people like this.

Reply 5 - Posted by: stablemoney 9/20/2023 9:11:17 PM (No. 1560215)
You have to be very alert NOT to be signed up for prime Amazon makes it difficult to do anything re correcting mistakes, or returns.
5 people like this.

Reply 6 - Posted by: MickTurn 9/21/2023 10:57:58 AM (No. 1560532)
I have prime. What I've noticed lately is that when you're looking at an item the delivery time is next day...but after you place the order it changes to 8 days. I called to complain and the Amazon Rep that was working with me on that issue offered a "No Return" ... "full refund" for my purchase. SO those of you that this happens to, now you know how to get free stuff!
1 person likes this.

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