Ann Coulter´s series of tweets targeting Delta Airlines stretched into a second day on Sunday after the conservative author said she lost a prebooked "extra-room" seat on a flight. "The worst airline in America" she said in a tweet Saturday night. "Just when you think it´s safe to fly them again, the worst airline in America is STILL: @Delta," she added. [Tweet] Coulter said a flight attendant responded "I don´t know" when asked why the "extra-room seat I specifically booked" was given to another customer. Coulter then took a picture of the woman who was given the seat, and said
Comments: Ann and the President seem to have a similar ethic about being ´attacked´ -- punch back ten times harder.
Reminds me of that Seinfeld episode about the car reservation -- "you know how to take the reservation, you just don´t know how to hold the reservation." I guess we´re supposed to be thankful they don´t put us out on the wing.
They probably knew that she is a conservative commentator and decided to screw over her by giving her previously assigned seat to someone else. They don´t make mistakes on seat assignments as they are all computerized these days. Coulter most likely flies commercial all the time, after making an evaluation of the situation she should probably take her business somewhere else.
I had a similar experience with another airline. I have severe health problems with my legs and booked an extra seat so I could move my legs to ease the pain. They moved me to a window seat which are smaller and the flight was so painful, I haven´t flown since and will never trust any airline again.
Air travel has become the science of cramming as many bodies as possible into a metal tube and getting them from Point A to Point B as quickly as possible to maximize corporate profits. Customer Service is not in the handbook.
I don´t know but I fly delta twice a year and haven´t had any problems with their service. They´re generally good and polite. Far better than United! Ms. Coulter, let it go and move on with your busy life.
Assuming everything in the article is factual, Ann played by the rules set by the airline. She paid for a specific seat, a choice given by the airline. If the personnel wanted to make a change they should have apprised Ann of the situation and offered her a comparable seat. The choice should have been hers, she paid for the privilege. If you make a policy, abide by it. I hate actions that become arbitrary; just a pet peeve.
I just flew round trip to Dallas on United and had no problem at all. I flew "basic economy" which is cheaper but doesn´t allow seat selection. I was given a window seat, but I prefer the aisle so I went to the desk at my gate and they changed me to an aisle seat.
I also love their new policy of making you pay if you want to take your roller bag on board and put it in the overhead bin. Now most people check their bags and only carry on a personal item. It makes boarding and de-boarding twice as fast and you don´t have to worry about someone dropping their roller bag on your head or slamming it into your knees.
Another talking head abused by a company that transports a billion passengers each year with over 100,000 hard working employees to move you safely from any two locations on the planet. Let the billion passengers tell us what the airlines do correctly that matters most to them in their travels. The airline industry is not the problem, it the uncivilized passengers that become idiots in front of a camera or a iPhone.
2 hours of misery. When you pay extra for something, you fully expect to get that "extra". Hotel "guaranteed reservations" are supposed to absolutely guarantee you get that room, - they do not. Same with airline seats- read the fine print on your ticket. Most stuff like that is nothing but a legalized con game.
Pearls Before Swine" is a cartoon series done by an attorney. He recently whacked airlines pretty severely and it was funny. He also regularly makes fun of himself, his lack artistic skills, and his characters attack him for his bad puns. I recommend his work to you. (In case someone doesn´t know this, there is a biblical admonition- "cast not thy pearls before swine, for they will turn and trample you.")
Ann´s very tall, I´m sure the extra seat pitch helps with her long legs a whole lot for comfort. I doubt that the $30 had anything to do with it, it was comfort and the fact that she had a "confirmed reservation" which apparently doesn´t count for much.
OTOH, personally attacking the flight attendant....not cool. I have met and like Ann, but she does go over the top a lot.
Her books are a treasure trove, though. Anyone who hasn´t read Treason:Liberal Treachery .... is missing a whole lot of the underlying truths of how the Democrats have been working with the soviets for many decades to destroy the US.
the airline failed to fulfill its contract, mocked ann, told her she was upset about her $30 instead of legroom, ignored her when she asked why the seat was being reasssigned and generally acted like an ass. they owe her a full refundd on that flight and need to pray she doesn´t title her next book after them and their rude jackassery.
the problem was started by them and they failed to ameliorate it.
We go to Europe every year on Delta/SkyTeam and have had good results. Always used them for business overseas, too. An occasional bobble, but not often.
In the USA, ALWAYS Southwest!, 100%. A friend that I have know since he was a teen is a SW pilot and he is the perfect poster guy for them, big smile, great person, wonderful, friendly attitude, and a superb pilot.
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