The sight of a United Airlines’ passenger being dragged down the aisle offers a lesson beyond customer service and public relations. The lesson is simple but profound. Societies, like airlines, are far better off relying on incentives and voluntary transactions than on diktat and coercion. Most comments have understandably focused on the airline’s disturbing use of force, followed by the clueless CEO blaming the passenger before throwing in the towel and apologizing. Since this is America, the passenger has already lawyered up, so United’s headache will linger. Beyond these unforced errors lies a deeper lesson, one that applies not only to customer
What´s really disturbing is the total media silence relative to the fact that this so-called "doctor" is a pill pushing felon who trades homosexual favors for drugs and is no stranger to the "legal system" and further, typical to the genus, has "anger issues" and has failed his anger management classes and subsequently proved same on this aircraft.
Yet another freak/felon who should have been put away a long time ago.
Reading articles from this site is so irritating. It reminds me of many years ago a VP at the bank where I was working complained that the garbage collectors in NYC made as much as he did and they were on strike to get more. I told him not to be jealous, just go get one of those better paying jobs. lol
From my perspective there are a couple of points to bear in mind regardless of the personalities involved:
1. The selection was said to be random so no one is immune to being selected for ejection.
2. The personal circumstances of the person selected didn´t matter whether one is trying to see a loved one before they die or are going for life saving medical treatment, etc. - no immunity from the selection.
3. The airline considered saving money, not paying what it took to get enough people on that flight to willing depart, as more important than #2 and any consequences of their actions.
Having said the above, whether a criminal is accidentally chosen or you on the way to your child´s death bed or critical surgery, I can´t stomach the thought that in the end we are all just cattle to be dispatched with no feedback or recourse at the whim of a entity we chose to interact with under the assumption of a minimum of good will and a semblance of humanity. I know, silly me.
To me a far deeper issue is the attitude of the security personnel. I our system law enforcement is strictly limited and circumscribed on how and how much coercive physical force to use against citizens. Here a non violent person suffered a broken nose and loss of two front teeth. What is disturbing is how easily law enforcement personnel use their authority when there is no fear (or they think there is no fear) of legal consequences. This is also akin to what blacks experienced in the Jim Crow era.
These "navel gazers" have NO idea what it´s like to run an airline. None. I´ve been around and worked with them, and flown on more than most anyone on Mrs. Lucianne´s Forum, and it´s never as simple as, "Just give him $20k and he´d leave!" Rrright, do you own a business?? Would you give any employee that much latitude to give away your money??
Republic Airlines operates under United´s colors. They also fly a half-dozen other airline colors, each with their own policies and procedures.
Airline management isn´t sitting around, twiddling their thumbs waiting to handle a belligerent law-breaking passenger. That´s why they must pay for airport security. Airlines have aircraft broken around the country with customers/crews stranded, waiting for a hard to get part to be flown in AOG on another airline´s jet to fix the problem, etc., etc. Airlines (&Air Freight) are the most logistically challenging business in the world - even more than our military. One unruly passenger can set in motion a chain of events resulting in delays/cancellations/lost revenue. Just one cancelled flight can cost more than a top-shelf luxury sedan with domino effect. Multiply it by 3, 6, 10, and you get the picture.
Government workers, those who haven´t flown since the advent of jet engines, etc. are quick to blame the “evil” airline. However, the easiest thing was for the passenger to stand and walk out the door, as lawfully ordered. The bleeting "Dao-ists" align themselves with "Act Up" scum, "Eco-Terror" jihadis, and Soros´ paid thugs.
Unlawful behavior cannot be tolerated in a civil society operating under the rule of law. (Conservatism 101)
´Nuff said on this topic. I´m sick of arguing with those who know nothing of business, airlines, aviation regulations, or even basic law.
Using the police to use violence to remove a paid passenger who contracted, paid for, and was lawfully in his seat in favor of the entity that took his lawful payment for that seat so it could save money to move their employee for their own interest is a wrongful use of the coercive force of government. Disobeying a "lawful" order is wrong, but using the police to enforce a non-safety related order to financially reward one of the two parties in a dispute is not lawful. The courts and jury will, appropriately decide this issue. It won´t be pretty for United. Whether or not the doctor was a great guy is totally irrelevant. I suspect had it been me, I too would have been bloodied.
Two sides, as always. The airline should have upped the payment to leave. The passenger appears to be a nutter and going ape-crazy is not the thing to do. In defense of the airline, this bumping occurs all the time. In this case United got unlucky with an intractable passenger and some bully-boy airport coppers. They will pay for it.
FTA: ´´Voluntary assembly, together with free speech, is the heart of our democracy.´´
I like Charles Lipson but his words echo other worldly here in light of Conservatives plight to make simple speaking appearances at today´s broken, hijacked colleges.
United simply did not give their ground crew proper tools to get the job done. Limited by amount they could pay out and failure of their lottery, they were left with coercion, executed by a third rate force, the Chicago Airport Police. So the passenger and United sealed their fates. Proper tools, United.
#4, The computer program that selects the passengers to boot off, is not a simple lottery. Taken into consideration are a number of factors, like type of ticket, connecting flights, flying frequency, etc. The doctor was one of the lower ones on that evaluative totem pole and therefore selected randomly from amongst similarly weak, if you will, ticketed others on that flight.
They would have had to drag me off the plane too. They wouldn´t keep me from my children/ important meeting/ wedding/ funeral/ non-refundable vacation without a fight. But then again, I´m just some rube poster who doesn´t know anything about air travel, consumer rights, customer service, or police hostility. But good for all of the experts in compliance out there who I´m sure when faced with the same circumstances, would graciously and quietly bend over for the airline gestapo. Afterall, that´s the storied American spirit that won the west and a whole lot of wars, didn´t it?
This belligerent 69 year old threw a temper tantrum like a 3 year old. He has experience with the legal system being a lawbreaker himself. You hear nothing about the three other passengers who acted like adults and left the plane.
What did United tell the security officer? That the passenger was trespassing? Didn´t have a ticket? The passenger was legally in the right, in my opinion. Is it that much different if you were rousted out of your hotel room, just as you are falling asleep, because the hotel needed your room for a more importannt guest? And had overbooked?
Yesterday the United Airlines (12,500) pilots association announced it was appalled the passenger was physically removed. UA then announced that henceforth no seated passenger would be forced to get off a plane. It also said that it would continue to up the incentive incrementally to $10,000. Finally it said that all employee stand-bys must check in at least one hour before departure or take the next flight.
The comments about Dr. Dao by poster #1 are irrelevant, what is relevant is he immediately rose his voice. Escalating by raising one´s voice is grounds for the flight crew to have you removed with or without the bumping situation. A more relevant portion of his "history" is treatment for anger management, the man had a short fuse.
A calmer, more effective solution may have been to offer to up the payout to have some other passenger take his place..."I´ll add $100 to the airline´s $800 to get somebody to take my place."
I have a little less sympathy for Dr. Dao than I reserve for loud "protesters" who go limp so the police have to carry them after they are arrested. If he had not violently resisted removal, he wouldn´t have smacked his own face on the seat resulting in the lost teeth. He could have--at any time--simply acted like an adult and taken his protest to the boarding gate to speak with someone with more authority to appease him.
As I have posted before...the next time you purchase an airline ticket, educate yourself and read the disclosures and realize they are written to increase the airline´s "rights" while reducing yours in every clause of the disclosure.
They were looking for people they figured wouldn´t stand up for themselves and he probably got picked because they figured an "asian" would defer to authority and not make a fuss....morons.
Whatever the man´s past, I can understand why he would refuse to give up his seat for a fistful of $50 vouchers for future flights, that can only be used one at a time and expire in a year, of course. If they had offered cash on top of another ticket, someone would have bit.
Personally, I´m surprised they didn´t go after the guy filming, considering that what he did was a violation of Ill-annoy law and actually a felony. Not that it should be, it just is.
We´ve come a long way from "Coffee, tea, or me" era to the flying cattle cars that make up commercial aviation....I´d father drive personally.
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