He took the job to become a tech support guru, but what he got in return were nothing but headaches. A jaded former Best Buy employee crafted a 1,100-word blog post shortly after quitting--and dishing the dirt on the electronics giant. In a piece posted to the Tape Noise Diary blog on Sunday, user JayCruz writes that he had high hopes after scoring a job with the Geek Squad in 2009 after attending technical school. [Snip] But it wasn´t long before he realized that his job involved more retail-related tasks and less IT problem solving.
Our Geek Squad agent, Sam, is the best. We gladly pay for him to come to our home about twice each year to keep our computer in top shape. He´s friendly and very helpful; we´ve never had a single complaint about Sam. We can´t say the same about the geeks at our local Best Buy store.
Let´s see; a kid right out of school wants to start at the top, and complains when he has to do menial work. Sounds familiar. The kid sounds like millions of other "workers" who know far more than the boss, and works for dumb, incompetent managers. I often wonder how those people in charge got their jobs, if they are so stupid?
As a general comment about retail customer service, Best Buy notwithstanding, is that it runs the full range of competencies....just like the skill levels of medical doctors or automotive technicians. I´ve known excellent people in both retail store management as well as "worker bees" below them (on and off the job)....as well as deplorable examples in both categories. Given that most retail jobs require no particular education or particular skills to get a foot in the door, consider the set of folks who populate a very large portion of that industry. The current efficiency of the average parent coupled with the efficiency of the average public school system relative to preparing kids for the real world has been in the toilet for the past twenty-five or so years. Many of these kids end up, at least for a time, working in a store. Coupled with the fact that so many people have seen terrible role-modeling by their parents relative to workplace ethics, the intentional "dumbing down" ideology of government run schools and the fact that quite often in the real world, customer service people actually have to talk to a customer face to face, versus through some electronic media...they´re lost. From a poisoned well flows poisoned water.
I´m no fan of Best Buy - the company is crashing because of its incompetent management and horrible customer service - but what did the kid expect? He took a job at a retail store and then complains he has to deal with customers.
This guy is a loser and Best Buy is better off without him. FTA: ´I remember how badly I wanted to work there. The whole Geek Squad thing, with the uniforms and the custom-painted Volkswagen Beetles was kind of cool. It seemed like a "fun" job.´
Reply 11 - Posted by:
Bad Dog, 1/1/2013 9:29:21 AM (No. 9092876)
Clearly, no poster here yet read the guy´s actual blogpost. It´s linked in the Daily Mail ´´analysis´´ piece, which I didn´t read. I went to the source instead.
He acknowledges he has learned from his time doing retail, such as realizing he has to deal with his customers, no matter who they are. And he wishes he´d gone slower in school toward a BA degree rather than the quick tech school certificate he did obtain. He says he has learned patience and acquired some better conversational skills.
Those things, if he really learned them, should take him further in his chosen career. That he blogged about his former employer specifically ... not so good. And now, he´ll learn that.
Jay: And now we’re in the age of the geeks and The Big Bang Theory fan-girls that think you’re sexy because you know how to reset their routers. But no one really likes real geeks. Sheldon is a funny character with a script. Real geeks are rarely funny, they’re awkward in conversations, and are annoying with their obsessions. You know who really likes geeks? Your Grandma.
Okay, the guy may be a whiner, but that´s pretty funny! (Or maybe I should be offended, since I´ve been in a "geek" career for 35 years.)
Never worked for BB but do have experience with incompetent managers. The majority of their leadership philosophy seems to be keeping the employees in the dark and the firing threats. I worked for a company like that for eight miserable months and finally took a better job elsewhere. When they asked me why I was putting in my notice, I told them with all the threats I figured I was next. They told me I was never in any danger, and that the threats are just something they do. A year later all of their middle management had been fired.
The corporate philosophy of today is that they do not want anyone who is too good or too bad,they prefer mediocre and they want things nice and quiet,the higher ups do not want to hear about problem´s even if it means saving money for the company or making money for the company,they really do not seam to care.
This kid has some growing up to do and at 13k a year, he could make far more doing IT work on his own, but it does not mean he has it all wrong.
Anyone who thinks they’re going to get through life without having an incompetent, nasty unfair boss, is delusional. It’s a law of nature, you will have them --lots of them. Get used to it. Successful people are the ones who figure out how to deal with it. Watch what they do and do the same. Oh, and watch the ones who never succeed, and don’t do what they do.
#10, I agree with you. I don´t get the Best Buy bashing. I have bought 1/2 dozen various computers there before switching to Apple. I bought my Nikon DSLR there and my Sony camera there. Yes, sometimes they were really busy and I had to wait a while for a clerk. Yes, once they had to send a computer of mine off for a week.
But to listen to people *itch and moan is amazing. These are likely the same people that walk into a store, waste a sales person´s time getting free education, then buy it on Amazon. Then turn around and complain that Best Buy charges more. I guess a store, convenience, personnel, power and inventory costs should be just disappear into the ether.
I should know, I started out in retail in the computer retail business. People would come to us to learn about computers, tell us they´ll think about it, go down the street and buy it at a discounter, and when it broke, bring it to us with an attitude and demand it be fixed immediately. Retail a place to start, and leave, as quick as you can. People that stay in retail, generally, don´t have enough skills to grow into something else. Nothing wrong with that, but that is what you are dealing with. My dad in all his wisdom said, "Never settle in a career where you have to deal with John Q. Public in a retail environment". Boy, was he right.
If you want service, you will pay a little more. If you don´t want to pay, don´t open your mouth and complain about the service you are not entitled to.
My advice to a relative of mine whose son is now looking for work after getting out of college is to make sure you don´t have anything on the internet at places like Facebook with stupid photos and quotes like "My boss thinks I´m sick when I am at the ballgame Whooohooo!" and posting a photo to prove it....
I also said when interviewed just give them a direct answer and no more. No need to go on and on. Keep the resume clean and read up on how to write one with key words that employers like. Many HR depts use software to view your resume and will reject many qualified people just because a resume did not have the key words they are looking for.
No stupid email address names like geekman@hotmail.... Use an address with your name if you can at yahoo or gmail etc that you only use for job hunting because the sites like Monster.com will spam your address (happened to me a decade ago).
Dumb luck plays a big part as well. Meaning ask around to friends, family, strangers where the jobs are.
Once you have a job keep your mouth shut and show up to work everyday. There are people there who will gladly knife you in the back to move up. Always be looking for something better as you will run into bad bosses who will wreck the company and you end up looking for another job.
The geek did not say how old he is, but many leave school today expecting to earn the same as owners and managers, and not climb the ladder.
However, I fail to understand why big box stores take million dollar plus operations and hire kids to run them. Many of the managers are on a power trip and not only the employees, but the customers suffer for it. When they go out of business, there is no big personal loss.
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