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  Topic: Have a nice day? I prefer
service with a scowl...
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Have a nice day? I prefer
service with a scowl...

Daily Mail [UK], by Michael Leapman

Original Article

Posted By:Attercliffe, 1/10/2013 8:21:13 AM

So how are you today? Chances are that you’re very similar to how you were yesterday, or will be tomorrow. But that will not prevent the question being asked of you, accompanied by a plausible attempt at a smile, with every routine transaction such as ordering a coffee at Starbucks, paying for groceries at Tesco or buying toothpaste at Boots. For we have entered the age of service not just with a smile but, if you are not careful, with a series of inquiries about your health, your first name, the programmes you watch on television and the football team

Comments:
I must admit that when a Customer Service person asked me my first name (in order to use it to address me) I answered "Mrs." I did it with a funny tone of voice and a smile and it worked.

      


Post Reply  

Reply 1 - Posted by: Muncssister, 1/10/2013 8:43:25 AM     (No. 9108521)

The other day the Starbucks guy asked me to name my favorite mythical animal. I said chupacabra. He was thoroughly impressed and I left with a smile and a funny story to tell my husband. Sometimes it´s better just to go with it.

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Reply 2 - Posted by: angelesgift, 1/10/2013 8:54:43 AM     (No. 9108544)

Loved this article. I guess I´m an old crank, but I have a stressful, tiring job and don´t want to chit-chat with some silly cashier when I have to stop for cat litter on the way home.

And holy cow, do they ever want to chit-chat so they can snatch the slightest response to yap about themselves! I thought it was the newest "me" generation, but apparently it´s store policy.

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Reply 3 - Posted by: pindarjr, 1/10/2013 9:08:43 AM     (No. 9108578)

My favorite mythical animal is a new high school graduate that can read and write.

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Reply 4 - Posted by: dolphin, 1/10/2013 9:32:54 AM     (No. 9108622)

The proper response to "Have a nice day" is "Stop telling me what to do." Answer every other question with another question. "Why do you want to know?" works if you can´t think of anything else. Always make the clerk explain what "no problem" means. Entertainment is still possible.

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Reply 5 - Posted by: Ruhn, 1/10/2013 9:52:02 AM     (No. 9108662)

I´m not a big fan of feigned or contrived chit-chat or perky-ness at a service counter. On the other hand, a little bit of civility and polite behavior goes a long way in public places.

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Reply 6 - Posted by: hardhead, 1/10/2013 10:06:09 AM     (No. 9108696)

When asked, ´How are you today?´ , I invariably respond, ´Why, what have you heard?´

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Reply 7 - Posted by: AltaD, 1/10/2013 10:12:07 AM     (No. 9108722)

Walgreens must have a new company policy that requires cashiers to say "be well" and there´s something very creepy about it. When I´m shopping there, I just want the cashier to give me the correct change and a receipt, not a robotic "Be Well".

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Reply 8 - Posted by: civilservant, 1/10/2013 10:12:14 AM     (No. 9108723)

Sigh.
In the 60´s we were told ´if it feels GOOD do it´
The corollary to that is ´if it DOESN´T feel good, don´t do it´

Courtesy, even in the face of insipid inquiries is a sign of a civilized culture.
One does not need to engage fully, a simple courteous reply will suffice.



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Reply 9 - Posted by: Lt.Mom, 1/10/2013 10:49:51 AM     (No. 9108857)

Oh my, thank you #8; I was getting depressed reading this thread until I saw your response. It is written, do good to those who..and fill in that requirement with not only those who revile you, but to those who give you service with a less than an optimal interaction. Be kind and you don´t know how you might be a blessing to that ´silly cashier´ who toils away at a likely thankless job. And, it might come as a surprise to some, but it is possible that you might be blessed by someone in that service job who has more to offer than a perfunctory greeting. BTW, I hope the Ldots have a great day today!

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Reply 10 - Posted by: northeast, 1/10/2013 11:05:35 AM     (No. 9108897)

hey Mike take a flying leap.show me what upsets a man and I will see the mark of the man.

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Reply 11 - Posted by: Libertygal, 1/10/2013 12:42:32 PM     (No. 9109128)

I understand where you all are coming from, but in todays economy, understand that it is a customer service push from the CEO down.

Where I work, we actually have an outline of a script we have to follow with our customers at every stage of interraction with them.

It feels as fake as it sounds, but we are watched, monitored, graded, and evaluated on a percentage outcome of our scores. Daily. Even the customers are questioned on our performance. Each and every one. Every day.

Our total scores define our raise that year.

I work in a hospital.



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Reply 12 - Posted by: civilservant, 1/10/2013 1:29:07 PM     (No. 9109224)

#9, My pleasure, Ma´am(tip o´ the hat)
Have a great day as well!


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Reply 13 - Posted by: JimJr, 1/10/2013 4:26:34 PM     (No. 9109529)

#7, some one there must have caught part of of "Demolition Man" recently.

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